Orders received by 12:00 PM Central Standard Time Monday through Thursday are processed and shipped on the same day. Orders placed after 12 PM CST Thursday through Sunday are processed and shipped on Monday. If you are interested in a Saturday delivery order, please contact us by e-mail at info@Frechef.com to inquire about that service.
Carlos Murphy’s does not ship to P.O. boxes. Please make sure someone is at the delivery location to sign for and accept the package. All deliveries are perishable and should be promptly refrigerated upon receipt. Please make certain to use the correct delivery address when placing your order to avoid delays in your package being delivered.
Carlos Murphy’s will not take responsibility for delayed deliveries due to weather, heavy holiday shipping schedules, or incomplete/incorrect delivery information. Should your package be delayed while in the carriers’ possession it is the responsibility of the carrier to indemnify any losses sustained by you. Carlos Murphy’s reserves the right to pass along any additional charges due to incomplete or incorrect delivery information given by the ordering customer. Please check your name, address and zip code carefully before submitting your order. Please have someone available at the shipping address to receive the package and refrigerate immediately. These products are perishable, but if handled properly by the carrier and the recipient, they will maintain the safe temperature required during shipping.
Please inspect your package and product upon arrival to your door. If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service line immediately. All damages should be reported on the day the shipment arrives to you or it becomes more difficult to prove that damage to the carrier. Please keep all packaging and items exactly as they arrived.